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Returns | Refunds | Cancellations | Warranty Policy

Returns

What is the Return Policy Period of www.bigtailmart.com?

Within 24 Hrs ( 1 Day ) After the product has been delivered to Customer by courier or logistics partner, Post That We Don’t Accept Return Request.

Please Note: The Return Request has to be initiated within 1 days of receiving the order. Kindly Contact Us Before Sending Return Request.

Received Wrong Product

BigtailMart offers an easy Returns/Replacement policy in case of the following criteria:

Difference in Product Specifications from the website.
Difference in Product Brand from the website.
Difference in product material from the website.

Received Damaged Product

BigtailMart offers a Full Replacement/Part Replacement or Refund basis the severity of the damage.

Defective / Incomplete Product received

In case of a defective product sent by the BigtailMart offers Full Replacement/Part Replacement or Refund as required.
In case of Incomplete Product sent, BigtailMart will ship the incomplete part/accessory as required.

Product Quality Issue

BigtailMart offers Full Replacement / Refund if the customer receives Used Product / Highly Rusted Product.

Non-Functional Product

Non-functional products will be examined thoroughly by the Technician via phone call or video calls, BigtailMart will accept the Return / Refund or Replacement only if it is approved by BigtailMart Technician.

Process Of Returns :

Customers must provide re-packing video with the original box to make sure that the product is packed securely to avoid any damage / loss during return transit and help our Courier Service provider to do a quick & timely pick-up.
Depending on the availability of our courier service provider, a courier will be scheduled to pick up the product from the registered address within 2-3 business days after the Return is approved.
The product must be in unused and original condition with original box/packaging and all other accessories(if applicable).

Not eligible for Returns :

Raised Request 24 Hrs post delivery.
The product is no longer needed by the customer.
The product is torn / damaged due to mishandling by he customer.
Unable to use the product.
The customer has ordered the wrong product.
The customer is not willing to re-pack the product to initiate the Return process.
Combo products cannot be returned separately.
The customer purchases the machine from somewhere else and purchases spare parts from our platform in those cases BigtailMart is not liable if there is any fitting issue or size mismatch.

Return Address:

Bigtail Agro Solutions (OPC) Private Limited

PL No E 30/31, Shop no 15, Sumeet Plaza, Near Nisarg Mangal Karyalaya, Behind Shivaji Statue, Opp Gate no 3, Market Yard, Gultekdi, Pune, Maharashtra, India. Pin - 411037

WhatsApp CC - +91 800 786 0153

Email - bigtailmart@gmail.com

Refunds

In case of pre-paid order, the refund will be processed through a payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank India and will reflect in the same account of the customer from where the customer has paid the transaction amount.
In case of any kind of refund in an EMI transaction, interest already billed in a particular transaction is not refundable under any circumstances.
We will only initiate an NEFT bank transfer to your bank account. BigtailMart required your bank account details:

Bank Name:
Account Number:
Account Holder’s name:
IFSC code:

It is the customer's responsibility to ensure that all bank information is accurate and up-to-date. Any errors or issues arising from incorrect details provided will not be the responsibility of BigtailMart

Refunds generally take 4-7 working days to get reflected in the customer’s bank account.

Cancellations

Order Cancellation from BigtailMart:

BigtailMart has the right to cancel the order in below criteria-

Registered address is Incorrect or incomplete(street number, landmark,pincode etc.)
The registered address is “Non-Serviceable Zone” or “Out of Delivery coverage” as specified by our courier service provider.
In exceptional cases, if a product runs "out of stock", the product will be cancelled.
Suspected Fraudulent activity.
Open Delivery Request by Customer.

Order Cancellation from Customer:

BigtailMart offers a full refund if the customer raises a cancellation request before the pickup from the warehouse by Logistics or Courier Partner.
Courier charges are deducted if the customer raises a cancellation request after the shipment is picked up & is ready for dispatch as per standard/applicable courier charges.
All cancellation requests must be emailed to bigtailmart@gmail.com.

Warranty Claims / Service

To claim warranty service, please follow these steps:

Contact the Warranty provider / Brands: The warranty services and assistance are provided directly by the Warranty provider/ Brand. Contact information for the Warranty provider/ Brand can be found in the Warranty card or can be availed from BigtailMart by emailing us at bigtailmart@gmail.com
Provide Proof of Purchase: Ensure you have the original purchase receipt or invoice available to verify your warranty eligibility. The warranty period starts from the Date of purchase.
Describe the Issue: Clearly describe the problem you are experiencing with the product. Requirement of photos or videos is mandated to assist in the diagnosis.
Follow Instructions: The Warranty Provider / Brand may provide specific instructions for shipping, returning, or troubleshooting the product. Please follow these guidelines to ensure that the warranty claim process goes smoothly.
Assessment and Resolution: Once the Warranty provider / Brand receives the product, it will be inspected to determine if the issue is covered by warranty. If confirmed, they will repair or replace the product at no additional cost to you, within the warranty guidelines.
Repair: If the product is deemed defective and repairable, the Warranty provider / Brand will repair the product using new or equivalent-to-new parts.
Replacement: If the product is found to be defective beyond repair or cannot be fixed in a reasonable time frame, a replacement product of the same or equivalent model will be provided.

NOTE:This warranty policy outlines the terms and conditions under which warranty support is provided by the Warranty provider / Brand .

Disclaimer

Bigtailmart.com reserves the absolute right, at its sole and exclusive discretion, to amend, modify, change, add, or remove any portion of this policy at any time, with or without prior written notice. Such changes may include updates to terms, conditions, clauses, or any other aspects of this policy. It is the buyer’s responsibility to periodically review this policy in order to stay informed about any changes or updates that may occur.